Frequently Asked Questions

Q) I have taken the item out from the box and assembled my chairs/stools and now I have realised that I measured them incorrectly.

A) As our policy states, goods can only be returned if in the original resalable condition, this means that any used or assembled items are not eligible to be returned to us.

Q) We wish to return an item for a refund, although I have not got the original packaging.

A) Unfortunately, without having the original packaging included with the product, this will affect the return as it makes the item non-returnable. This is due to us being unable to resale the item onto other customers.

Q) After receiving the parcel, I opened the parcel briefly and did not notice the damage that I then located after taking them fully out of the box. I know it is after the first three days policy, however, what shall I do now?

A) Unfortunately, our policy requires that any damaged/missing/faulty items MUST be reported within this time in order to receive a replacement/refund.

Q) I have changed my mind of the purchase and returned the items to ChairOutlet, however, I was made aware that they arrived damaged. Where do I stand?

A) Customers are liable for returns until they reach us, unfortunately if the goods are received damaged they cannot be refunded. If the item is slightly damaged upon return, it will be returned to customer at their own cost.

Q) I no longer like the items I have purchased and would like to return them for a full credit.

A) We are happy to receive the returned item(s) back within 14days of receipt of the goods, however, the goods will need to be returned at your own cost. Please note, that we will be unable to accept the return and no refund will be given in the event that the goods arrive to us in a non-resalable condition. Please inform our customer service team to advise us of any queries you may have.

Q) Please note that any goods that we may receive faulty/damaged after being advised they are in a full resalable condition, will be looked into.

A) We reserve the right to not process a refund in the event that this occurs.

Please Note That

You will be responsible for the item/s until they reach us. For your own protection, we suggest you use a secure despatch method, which requires a signature upon delivery, such as Royal Mail First Class (Recorded Delivery).

These terms do not affect your statutory rights.